digiMall Return Policy

At digiMall, we strive to provide our customers with a seamless and hassle-free shopping experience. However, we understand that sometimes, customers may need to return or exchange a product. This Return Policy outlines the terms and conditions that apply to all returns and exchanges made by vendors on DigiMall.

Return Policy Overview

DigiMall is a marketplace platform that connects buyers with vendors. As such, vendors are responsible for initiating and managing their own return policies for products sold on DigiMall. However, DigiMall will step in to resolve any disputes or issues that arise between buyers and vendors.

Vendor Return Policy Requirements

All vendors on DigiMall are required to have a clear and concise return policy in place for their products. This return policy must include the following information:

• Return window: The time period during which a buyer can initiate a return.
• Return conditions: The conditions under which a return will be accepted, such as the product being in its original condition.
• Return process: The steps a buyer must take to initiate a return, including any necessary documentation or packaging.
• Refund or exchange policy: The vendor's policy on refunds or exchanges, including any applicable restocking fees.

Buyer Return Policy Rights

As a buyer on DigiMall, you have the right to initiate a return or exchange for a product that is defective, damaged, or not as described. You also have the right to dispute a transaction if you suspect that a fake or damaged product has been sold to you.

Initiating a Return or Dispute

To initiate a return or dispute, please follow these steps:

1. Contact the vendor via DigiMall platform to initiate the return process.
2. If the vendor is unresponsive or unwilling to resolve the issue, please contact DigiMall customer support.
3. Provide detailed documentation of the issue, including photos and descriptions of the product.
4. DigiMall will review the dispute and work with the vendor to resolve the issue.

DigiMall Dispute Resolution Process

1. Review of documentation: DigiMall will review the documentation provided by the buyer and vendor to understand the issue.
2. Vendor response: DigiMall will contact the vendor to respond to the dispute and provide a resolution.
3. Buyer response: DigiMall will contact the buyer to confirm the resolution provided by the vendor.
4. Escalation: If the dispute cannot be resolved through the above steps, DigiMall may escalate the issue to a third-party mediator or arbitrator.

Return Shipping Costs

The buyer is responsible for the cost of return shipping, unless the product is defective or was sent in error.

Changes to Return Policy

DigiMall reserves the right to modify or update this Return Policy at any time. Changes to the Return Policy will be effective upon posting on the DigiMall website.

Acceptance

By using DigiMall, buyers and vendors acknowledge that they have read, understood, and agree to be bound by this Return Policy.

Contact Us

If you have any questions or concerns about our Return Policy, please contact us at [email protected]